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Car Recalls Make sure your car is safe to drive. Write a Review. Sign In. Dealer Panel. All Salespeople. Sales Department. Contact Dealership. Low Book Sales. Sales: Service: Parts: A dealership's rating is calculated by averaging scores from reviews received in the past 24 months. We are the 1 used car dealer in Utah for a reason! How is Low Book Sales Different? View Awards. This rating includes all dealership reviews, with more weight given to recent reviews. Customer Service.
Overview Reviews Inventory But if your dealership is going to rake me over the coals, I expect to be able to sound off about such treatment and issues. But what really angers me deeply is the fact that I sit here with no vehicle.
And now I feel even worse because I know in my gut that I've just been screwed. I'm fully aware of my poor credit rating. I've been working on that for a good, long while now. But I don't need some car salesperson s or dealership making me feel the way I felt at Low Book Sales today. Your dealership, along with the millions just like it across the United States, are making A LOT of money off of people like me with predatory lending tactics.
I can accept this. I signed the deal. And I appreciate the time and consideration that goes into shifting numbers and stretching the truth to make things happen. But if you're going to put the squeeze on me, I expect to be able to do it back. I should not have to worry that the vehicle I have purchased is not up to par. Yet there it sits still on your lot with something more than just a burned out bulb. But I would like to stress this The service manager, Melissa Beau, was very nice and friendly.
She even recommended due to safety concerns that I keep the vehicle at your service shop until the problem be rectified. I think she was just as frustrated as I that something like that non-working brake lights had been overlooked.
She even led me out to my vehicle because I had left my paperwork for the vehicle in it. While we were out at the vehicle, a nice young man had informed us both that the part he needed to fix the issue had just arrived.
Sadly, it didn't work. And even more interesting was the fact that all THREE light bulbs for the brake lights were burned out.
Clearly this vehicle has an electrical issue that doesn't relate to the switch, the fuse or the bulbs. That could be a really bad sign.
But I remain optimistic and I'm trying to be happy about my vehicle purchase. But I have to be perfectly honest I'm not. I'm giving your dealership the benefit of the doubt and I'm hoping that there will be no further issues and that any present issues will be rectified in a timely fashion. Granted, I do have that extended warranty that I HAD to get in order for your bank to finance my loan.
This is essentially a type of "buy here, pay here" kind of deal. And that's great. But I have to say that I've had nothing but problems with car dealers in my time. And this was even back when I had great credit. Overall and not being biased because of my previous issues with car dealerships my time at Low Book Sales was good. The deal went far more quickly than any other car sale I've been involved in. The mood within the dealership was nice and friendly.
My questions were answered without hesitation. Even if it seemed to annoy some. Most everyone I encountered at your Salt Lake dealership was courteous and helpful. Several times I was asked if I wanted anything to drink and if I was "doing alright" while I waited. The one thing that stands out the most to me with your dealership and this happened at your dealership when I visited it two years ago is that it is the ONLY dealership to EVER comment on the fact that it could see I had been paying off bad debt and complimented me on that very fact.
If I may make a suggestion, do this with every customer when it applies. People love getting positive reinforcement. And when it comes to working on paying off debt, that is a big thing. My first experience at Low Book Sales didn't turn out the best due to my credit.
But it did result in the car salesperson commending me on my trying to pay off my bad debt and that he could see that through my credit report he had pulled. Because of his genuine comment, it stuck with me. And I told myself that when I was in a better place financially to buy a car, Low Book Sales would be my first stop.
This long-winded review here is not meant to be accusatory or attacking in any way. It is not me trying to be an unpleasant, demanding ass, either. I'm trying to stress to you that I was expecting a bit more and got a bit less. I am not my credit rating. Sincerely, Michael R. Millen www. I was very pleased with the overall effort of the salesman to get me into my car.
However, after the sale of the vehile, I wam and am still very displeased with the length of time iot has taken to deliver my vehicle to me. It was promised to me yesterday afternoon, then yesterday evening, and then "sometime today". Buying a car is a huge purchase, and while the sales team was extremely professional, I feel that now that they sold the car, the ball has been dropped. I am extremely disappointed that I have not yet received my vehicle.
First off, people need to understand that its NOT the dealer's fault if the bank won't finance you. When I first when into Low Book I expected to buy some dollar car with down. Second thing I found out is all of the I found your business through the internet and the prices allowed me to travel miles to look at your motorhomes best prices on the internet.
A little confusion on the price and what came with the motorhome cause me to rate the experience as a 4. The great part of that question that turns to a 10 is that the owner, David came in and made it right and with his professionalism, sold me a grat car to go with the motorhome and one of the sales persons drove the vehicle to me, again miles one way.
In today's market, everything that is for sale can be shopped online, and the prices were great and the human touch and support makes your business a place I will do my shopping in the future and will recommend your business to others. Jim Sandborn. Great cusomer service, they went beyond what I had expected. They listened to my needs and my physical limitations and found a dodge caravan that would fit my needs.
They worked with my credit level, and fit me into a price and payment that I could afford. I would gladly referr all my friends looking for a vehecle to see you folks first. Reason for reporting the review: Select Your email address:.
From the start, our desire has been to provide the masses with affordable, mint-condition used cars. It means it comes with a complete vehicle history report. Which we feel is sufficient but doesn't cover everything, and we will happily provide means for any customer to look up unrepaired or open recalls. In addition for their knowledge, passion, and promise to treat every car as if it was their own. Are you ready to be treated as you should be?
As an individual? Well, then visit Low Book Sales today. We look forward to meeting you. Financing Options For Everyone At Low Book Sales, we have a financing team whose sole reason for existence is to get you approved for a loan. We Also Buy Cars Our purpose in buying cars is to give you a great deal that benefits all parties.
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